Business Support Technician
Company: Midco
Location: Sioux Falls
Posted on: October 25, 2024
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Job Description:
DescriptionJOB PURPOSE:
Foster client loyalty by consistently providing high-quality
support for commercial client issues related to Midco Services
across all interaction types.
KEY FUNCTIONS:
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
EXPERIENCE AND EDUCATION:
Job Title
Position Requirement:
Business Support Technician-Associate
* High school diploma or GED is required.
* Associate's degree is preferred.
* Strong typing, spelling and communication skills required.
* One year of technical support with customer contact experience is
required.
* Experience in telecommunications is preferred.
Business Support Technician-Professional
* High school diploma or GED is required.
* Associate's degree or equivalent experience is required.
* Excellent communication skills with the ability to convey
technical information through written, verbal and active listening
channels.
* Advanced organizational skills to effectively manage tasks,
prioritize workload and meet deadlines.
* Successfully fulfilled all responsibilities as a Business Support
Technician - Associate
for a minimum of 6 months OR
* Two years' work experience in a technical support role in a
customer contact environment is required. Proven ability to grow
within roles, whether through promotions, increased
responsibilities, or successful project completion is a plus.
* Experience in telecommunications is preferred.
* Be certified as a Jones NCTI Master Account Representative or
achieve it within 12 months of being in role.
Business Support Technician-Expert
* High school diploma or GED is required.
* Associate's degree in a related field or equivalent experience
required. Bachelor's degree preferred.
* Exceptional communication skills with the ability to convey
technical information through written, verbal and active listening
channels.
* Advanced organizational skills to effectively manage tasks,
prioritize workload and meet deadlines.
* Strong problem-solving and collaboration abilities, fostering
strategic alignment and cultivating strong relationships.
* Successfully fulfilled all responsibilities as a Business Support
Technician - Professional for a minimum of 12 months OR
* Three-five years' work experience in a technical support role in
a telecommunications customer contact environment, along with
proven ability to grow within roles, whether through promotions,
increased responsibilities, or successful project completion is
required.
* Be certified in Jones NCTI "Introduction to Networking course or
achieve it within 6 months of being in role.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
ABOUT MIDCO:
Midco:
Ready to work at Midco? We thought so. Here are a few more reasons
why Midco is one of the best places to work:
Visit to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to sex, gender identity, sexual orientation, race,
color, religion, creed, national origin, disability, protected
Veteran status, age, marital status, status with regard to public
assistance, familial status, membership or activity in a local
commission, or any other characteristic protected by law. To view
our full EEO and federal contractor supplemental posters, please
refer to .
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Midco, Sioux Falls , Business Support Technician, Professions , Sioux Falls, South Dakota
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