Behavioral Health Advocate
Company: VirtualVocations
Location: Sioux Falls
Posted on: November 16, 2024
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Job Description:
A company is looking for a Behavioral Health Member Advocate for
an after-hours call center position, working remotely.
Key Responsibilities
Answer inbound calls from members and providers regarding mental
health and substance use services
Triaging and assessing calls for clinical intervention and
coordinating with clinical partners
Providing information on eligibility, benefits, and provider
referrals while ensuring first-call resolution
Required Qualifications, Training, and Education
Bachelor's degree in a mental health or psychology/social
work-related field is strongly preferred
2+ years of experience in the behavioral health field may
substitute for a degree
Customer service experience is required
Prior experience in a patient-focused mental health environment is
preferred
Strong technical capabilities and proficiency in using multiple
applications
Keywords: VirtualVocations, Sioux Falls , Behavioral Health Advocate, Healthcare , Sioux Falls, South Dakota
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